Frequently asked questions
Essential answers before choosing and configuring your subscription.
WHICH PAYMENT METHODS ARE AVAILABLE?
After ordering through WhatsApp, our team will share the currently available payment methods and send a secure payment link.
CAN I USE TWO DEVICES AT THE SAME TIME?
Platinium plans include two simultaneous screens. Other plans are intended for one active connection at a time.
WHICH DEVICES ARE SUPPORTED?
Smart TV, Android TV, Android Box, Fire TV, smartphone, tablet, computer and many compatible players.
DO I NEED A SATELLITE DISH?
No. A stable internet connection and a compatible device are sufficient.
WI-FI OR ETHERNET?
Ethernet generally provides the best stability. A fast and stable Wi-Fi connection also works well.
CAN AN ANDROID TV BOX TURN MY TELEVISION INTO A SMART TV?
Yes. An Android TV Box lets you install compatible applications through an HDMI connection.
THE PLAYLIST IS LOADED BUT CHANNELS DO NOT WORK ON MY SMART TV
Check the connection, restart the application and confirm that the details were entered correctly. Contact support if the problem continues.
CHANNELS WORK IN VLC BUT NOT IN SIPTV
Reload the playlist, verify the MAC address and restart the television. SIPTV may also require its own activation.
DO YOU PAY FOR IPTV SMARTERS?
Smarters Player is a media player. Some versions or platforms may charge their own activation fee, separate from your subscription.
Choose and configure the service with clear information
The answers above cover common questions before ordering and during installation. Playback quality depends on your connection, device and selected application. A Smart TV, Android device, smartphone or computer may require different setup steps.
Before contacting support, restart the device, check the connection and verify the information entered. If the problem continues, provide the device model, application name and displayed error message. These details help our team provide faster and more relevant assistance.
To continue, review the available offers and choose a duration suited to your needs. You can also contact our team before ordering to check compatibility, request a test and receive personalised installation advice.
Good preparation reduces errors and makes setup easier. These pages are updated with compatible devices, key configuration steps and quick ways to reach a person when you have a question.
Ready to choose your subscription?
Compare Standard and VIP plans to find the right duration and options for your devices.